Frequently Asked Questions

1. About Products

Q1: What products do you supply?

We specialize in supplying a wide range of electronic components, including integrated circuits (ICs), DC-DC converters, capacitors, resistors, connectors, and other active and passive components from renowned global brands.

Q2: Are your products original and authentic?

Yes, all products we supply are 100% original and sourced from authorized channels or trusted partners. Quality and authenticity are our top priorities.

Q3: Do you provide datasheets or technical support?

Yes, we can provide datasheets and basic product information. For in-depth technical support, we recommend contacting the original manufacturer.

2. Pricing & Quotation

Q4: Why do prices vary?

Electronic component prices fluctuate due to market demand, availability, and supply chain conditions. Therefore, all quotations are valid for a limited time.

Q5: How can I get a quotation?

You can submit your inquiry through our website or email us at sales@vigorcomp.com

. We will respond promptly.

3. Orders & Payment

Q6: What payment methods do you accept?

We accept bank transfers (T/T) and credit card payments. Depending on the specific order and your region, other payment methods may also be available.

Q7: When will my order be processed?

Orders are processed after payment confirmation. In-stock items are usually shipped within 1–3 business days.

4. Shipping & Delivery

Q8: What shipping methods do you use?

We work with major international couriers such as DHL, FedEx, and UPS.

Q9: Who is responsible for customs duties and taxes?

Customs duties, taxes, and related charges are the responsibility of the buyer unless otherwise agreed.

Q10: Can I use my own shipping account?

Yes, customers can provide their own courier accounts for shipment.

5. Return & Warranty

Q11: What is your return policy?

Returns are accepted only with prior authorization. Products must be unused and in original condition.

Q12: Do your products come with a warranty?

Warranty periods vary depending on the manufacturer and product series. Please refer to the invoice for specific details.

Q13: What should I do if I receive defective items?

Please contact us at support@vigorcomp.com

 within a reasonable timeframe, providing photos and detailed descriptions. We will assist you promptly.

6. Business & Cooperation

Q14: Are you an authorized distributor?

We are an independent distributor with strong sourcing capabilities and extensive industry experience.

Q15: Do you support long-term cooperation?

Yes, we value long-term partnerships and offer better pricing and priority supply for regular customers.

7. Contact

Q16: How can I contact you?

For any inquiries or support, please email us at sales@vigorcomp.com.