Frequently Asked Questions (FAQ)
Welcome to the FAQ Center of VIGOR COMPONENTS PTE LTD.
This page is designed to help customers quickly understand our business model, sourcing practices, order process, quality procedures, and after-sales policies.
Company & Business Model
What does VIGOR COMPONENTS PTE LTD do?
VIGOR COMPONENTS PTE LTD is an independent electronic components distributor based in Singapore. We specialize in supplying active, obsolete, hard-to-find, and long lead-time electronic components to customers worldwide.
Are you an authorized distributor?
No. We operate as an independent distributor.
This allows us to source components through global supply channels beyond traditional franchised distribution networks.
What types of customers do you serve?
We support:
- OEM manufacturers
- EMS companies
- Traders and brokers
- Industrial manufacturers
- Repair and maintenance companies
- Procurement teams worldwide
Which brands do you support?
We support a wide range of electronic component brands, including but not limited to:
- XILINX
- ALTERA / INTEL
- TI
- ST
- NXP
- VISHAY
- VICOR
- ADI
- INFINEON
- MICROCHIP
Availability depends on market conditions and inventory.
Product & Sourcing
Are your products new and original?
We make commercially reasonable efforts to supply authentic and reliable products according to industry-standard inspection practices.
Product condition will be stated during quotation or order confirmation when applicable.
Can you supply obsolete or hard-to-find parts?
Yes.
We specialize in sourcing:
- Obsolete components
- End-of-life (EOL) parts
- Allocated materials
- Long lead-time components
- Urgent shortage inventory
What is “open market sourcing”?
Open market sourcing refers to obtaining components through global independent supply channels outside manufacturer-authorized distribution networks.
This is a common sourcing practice within the independent electronic components industry.
Can you provide manufacturer traceability?
Traceability availability depends on the original sourcing channel.
For certain products sourced through open market channels, full manufacturer traceability may not be available.
Can you disclose your supplier information?
No.
Supplier identities and upstream sourcing information are considered confidential commercial information and are generally not disclosed.
Do date codes vary?
Yes.
Date codes depend on market availability and sourcing conditions. Customers with specific date code requirements should confirm them before placing an order.
Quality & Inspection
How are products inspected?
Standard inspection procedures may include:
- Visual inspection
- Packaging inspection
- Marking verification
- Quantity verification
- Label consistency checks
Additional testing can be arranged upon request.
Can counterfeit parts always be detected?
No.
Sophisticated counterfeit or remarked components may not always be identifiable through standard external inspection procedures.
Advanced testing services may be required for higher-risk applications.
Can third-party testing be arranged?
Yes.
We can assist with arranging services such as:
- X-ray inspection
- Decapsulation
- Electrical testing
- Solderability testing
- Microscopic inspection
Additional costs and lead times may apply.
Quotation & Orders
How quickly can you provide quotations?
Most quotations are provided within 24 business hours.
Urgent RFQs may be prioritized depending on availability.
Are prices fixed?
No.
Electronic component pricing is affected by global supply and demand conditions and may change without prior notice until order confirmation.
What does NCNR mean?
NCNR stands for “Non-Cancellable and Non-Returnable.”
Certain products or special procurement orders may be sold under NCNR terms.
Can orders be cancelled?
Orders confirmed under NCNR terms generally cannot be cancelled after confirmation.
Do you support small quantity orders?
Yes.
We support both prototype quantities and bulk orders, subject to availability.
Payment & Shipping
What payment methods do you accept?
We generally accept:
- T/T Bank Transfer
- Wire Transfer
Additional payment methods may be discussed for long-term customers.
Which shipping carriers do you use?
We commonly use:
Shipping methods can also be arranged according to customer requirements.
Do you ship internationally?
Yes.
We support worldwide shipping subject to applicable regulations and logistics availability.
Who is responsible for import duties and taxes?
Unless otherwise agreed, the Buyer is responsible for local customs duties, taxes, and import clearance fees.
Returns, Warranty & Claims
What should I do if there is an issue with the goods?
Please contact our support team immediately with:
- Invoice or order number
- Product details
- Description of the issue
- Supporting evidence if available
Contact:
Can products be returned without approval?
No.
All returns require prior written authorization.
Unauthorized returns may be rejected.
What situations qualify for return review?
Return requests may be reviewed for:
- Verified quality issues
- Incorrect shipment
- Transit damage
All claims are subject to inspection and evaluation.
How long is the warranty period?
Warranty terms may vary depending on the product type and sourcing channel.
The warranty stated on the invoice or sales document shall prevail.
Are used or altered products eligible for return?
Generally no.
Products showing signs of usage, soldering, rework, damage, or tampering may not qualify for return.
Where can I view your full Return & Refund Policy?
Please refer to:
Return & Refund Policy
Long-Term Cooperation
Do you support long-term cooperation?
Yes.
We value long-term partnerships and aim to provide flexible sourcing support, responsive communication, and stable business cooperation for our regular customers.
Can inventory be reserved?
Inventory reservation may be available for confirmed projects or strategic customers depending on stock conditions.
