Return & Refund Policy

1. Our Commitment

At VIGOR COMPONENTS PTE LTD, we value long-term partnerships and strive to ensure every order meets your expectations. If there is any issue with your purchase, our team will work with you to find a fair and efficient solution.

2. When Returns Are Accepted

We’re happy to support returns under the following situations:

• The product has verified quality issues 

• Items received do not match the ordered part number, specification, or quantity 

• Goods are damaged during transit 

3. Return Request Timeframe

• Please submit return requests within 7 days after delivery 

• For quality-related concerns, we allow up to 15 days (subject to case review) 

Early communication helps us resolve issues faster and more effectively.

4. Contact & Return Process

To ensure efficient handling, please contact us at:

support@vigorcomp.com

Kindly provide:

• Order number 

• Product details 

• Description of the issue 

• Supporting evidence (photos/videos/test reports if available) 

Our team will review your request and guide you through the next steps.

Please do not return any goods without prior confirmation.

5. Inspection & Resolution

• All returned items will be inspected upon arrival 

• If necessary, third-party testing may be arranged 

• Once confirmed, we will proceed with a refund or replacement 

6. Warranty Policy

Warranty periods may vary depending on the manufacturer and product series.

The warranty period stated on the invoice shall prevail as the final reference.

If you have any questions regarding warranty coverage, please feel free to contact us.

7. Refund Details

• Refunds will be processed within 5–10 business days after approval 

• Issued via the original payment method 

8. Shipping Responsibility

• If the issue is due to our side, we will cover the return shipping cost 

• Otherwise, we will work with you to reach a fair and reasonable solution 

9. Practical Notes

To ensure fairness for all customers:

• Products must remain in original condition and packaging 

• Items that have been used or altered may not be eligible for return 

• Returns based on market changes or overstock are generally not accepted 

10. Support for Long-Term Customers

We highly value long-term cooperation. For our regular partners, we are open to discussing flexible solutions, including assistance with inventory or resale when feasible.